WordPress website care plans

Each WordPress care plan includes a security package!

Pay yearly, and we will give you 2 months gratis!

The prices below are calculated for a standard WordPress website. For shops and other services, additional fees apply. For WooCommerce shops, we recommend at least a Standard care plan. All prices monthly excluding GST.

Additional fees

WordPress website care services description

Managed website backups

We take great care of your WordPress backups. It is a part of regular maintenance. All your files and database backups are transmitted over encrypted connections and stored at AWS, the most reliable and secure platform on the web.

For comprehensive information on this topic, read our blog article “Why is WordPress Backup Important?“. Each care plan includes managed website backups.

Managed WordPress updates (core and theme)

We keep tabs on any updates your website can throw at us. We monitor, test, and apply updates for WordPress updates to keep your site stable and secure. We keep your site security at a high level. We release all security patches within 24 hours of public availability.

Website care plans include managed updates of the core and theme. For more information about updates, read the blog post Update, wait, ignore? When we can’t update your theme because it will break your website or web design, we will inform you and offer an additional solution.

Read FAQ answer about this case – What happens if a plugin or theme update breaks my site?

Managed plugins updates

Whether you have plugins from WordPress.org or another premium provider, we manage all ongoing updates for you. You’re responsible for maintaining active premium plugin licenses, but our team will happily apply and test the updates for you. For more information about how we manage WordPress plugin updates, check our FAQ answer “I see that some plugins are not updated. Why?”. Each care plan includes plugin updates.

It can happen when a plugin you use is abandoned. In those instances, we’ll help you find a similar (and better supported) alternative, or we’ll develop a dedicated one for you (we have a highly-skilled developers team that can develop any custom functionality for your website!)

Infection removal

In case of a site hack, our team will clean the malware from your website for free (no extra fees). It is included in your security package!

Each care plan includes a WordPress Security Package. Read this article to check the do’s and don’ts when your website has been infected. “Your website has been infected. What’s next?” (this is an article on our counterpart website 360webrescue.com).

Client support by e-mail

360WebCare team comprises the most technical professionals in the industry, dedicated to making your business successful. We live and breathe WordPress website care. Send us an email or contact forms, and we’ll return with lightning speed.

We offer a ticket support system for the care plans Standard and higher. Check our WordPress Care plans FAQ for the most popular questions and answers.

Plugins changes monitoring

Plugins monitoring means monitoring the installation/uninstallation, activation/deactivation, and update of a plugin. Activations, deactivations and modifications to plugin versions sign that something may go wrong on your website. I

n higher WordPress care plans, plugin monitoring is included. Read the FAQ answer “Why monitor plugin and content changes?“

Website login monitoring

Login monitoring means monitoring the fact of registration of a user and user login to the WordPress administration panel. In higher (excluding Mini) care plans, we check whether someone has successfully registered and logged into their WordPress account. It is an essential part of website security monitoring.

Content changes monitoring

Content changes monitoring is monitoring content changes and modifications on the website, including posts, pages, media and other content types. You’ll never miss out again with content changes monitoring in place!
Maintaining up-to-date copies of all your website’s posts and pages will allow for quick searching through old articles or adding new material at any time without having to go back into production mode, which saves everyone some valuable energy (and money). In higher WordPress care plans, plugin monitoring is included. Read the FAQ answer “Why monitor plugin and content changes?“

Uptime monitoring

Knowing when your site is unavailable is critical to any business. Uptime monitoring tests the availability of your website software and immediately alerts you in a way that suits you via email or SMS. In detail, it means monitoring the availability of the website’s home page. The test is carried out continuously (24 hours / 7 days a week) and consists of checking the server’s response to the call (query) of the home page. The test does not examine the page’s content but only the continuity of operation. Uptime monitoring is included in higher WordPress care plans (Business & VIP).

Google Search Console errors monitoring.

Google Search Console (GSC) is a tool that helps you monitor your website’s health and performance and identify any potential problems that prevent it from appearing in Google’s search engine results as expected. We will monitor and send you a list of errors detected by the GSC. Higher care plans (Business & VIP) is included. More information about Google Search Console.

Thanks to GSC, you can find out, for example, whether there are any problems with the indexation of a domain in the search engine, whether the website has a manual filter from Google, or whether you should submit XML sitemaps, amongst more capabilities. The most valuable of its features include:

• Performance reports – Keywords, images, video and news,
• Coverage issues – Indexed URLs and errors,
• Page experience – Core web vitals, mobile experience, HTTPS and security issues,
• Links reports – Inbound, outbound, broken links and internal links,
• Crawl statistics – How Google bot is crawling your website,
• Google manual actions and security issues check, and
• Data highlighter tool.

Maximum reaction time

Time (counted in hours) from the confirmation of the error report to the moment of remote or direct intervention to remove it. Technical support reaction time is different for each WordPress care plan. For the VIP plan, we will establish priority support with the client.

Client ticket management system

For Standard care plans and higher, we provide access to a ticket support system that accepts requests (tasks) and allows you to track their status and communicate.

Services limitation

At the start of the WordPress care agreement, we will deliver the Initial security report. You are responsible for removing errors mentioned in this report which can impact website security. We are not responsible for future issues or errors resulting from not removing errors mentioned in the report. 

We are not responsible for the actions of your employees or other persons who have access to the website. 

Before installing any new plugin or script on the website, you have to inform us, and we will provide a security check. We may suggest you use a different plugin with similar functionality or even advise you not to use the mentioned plugin.

We are not responsible for your hosting (website server) issues and errors. 

Additional services not covered by WordPress care plans

You can ask our team about other services not covered by these WordPress care plans. 360 WebCare is a part of the marketing agency 360 Digital care PTY LTD (https://360digitalcare.com/). We offer a broad scope of digital marketing services:

• WordPress new features coding and plugin development
• web design and development
• WordPress website cleaning and malware removal
• Search Engine Optimisation
• content creation
• general WordPress websites help
• content publishing and optimisation
• content delivery network set up

Contact us via the contact form if you need additional marketing or technical support. To learn more, read our article “What is WordPress care?“