FAQ

• Contact

  • Does 360 Web Care make sense for “small” websites?
  • What happens after I submit the form?
  • Do I need to understand the technical details?
  • Does this enquiry commit me to purchasing care?

• Home

  • How do I get started?
  • Why do I need this? I can update WordPress myself.
  • Do I have to sign a long-term contract?
  • What if my site goes down or gets hacked
  • What does 360 Web Care include?

• General

  • What is 360 Digital Care PTY LTD?
  • Why do you support only WordPress sites?
  • How many support requests can I submit each month?
  • Do you give a discount if I want you to manage more than one site?
  • Am I locked into a contract?
  • Can I transfer one plan between multiple websites?
  • Do you offer any SEO services?
  • Where is your team located?
  • Which payment methods do you accept?

• Services and add-ons

  • Are you providing SEO website copywriting?
  • Why monitor plugin and content changes?
  • I see that some plugins are not updated. Why?
  • Will you keep my site up to date?
  • What if I don’t need monthly support?
  • What happens if a plugin or theme update breaks my site?
  • What happens if a plugin I use is abandoned?
  • Do hack cleanups cost extra?
  • What do I need to provide to let you manage my website?

• Cooperation

  • Do you offer an affiliate or reseller program?
  • Do you work with agencies?